FAQ’s – Frequently Asked Questions

  1. What is the return policy?

We offer a 30-day return policy. If you’re not fully satisfied with your purchase, you can return it for a refund within 30 days of receiving the product. To begin the return process, please contact us first. Refer to our return and exchange policy page for further details.

  1. What are the conditions for a return?

To qualify for a return, the following requirements must be met:

  • You must contact us to initiate the return process.
  • The item should not be damaged or defective due to your handling.
  • The return request must be made within 30 days of delivery.
  • The product must be in new, original condition with all tags intact.
  • You should provide a valid reason for the return.

  1. How do I request a return?

To initiate a return, reach out to us with the following details:

  • Your order number
  • Proof of purchase
  • A brief explanation for the return
  • Our return team will review your request and guide you through the next steps.

  1. How long does it take to process a refund?

Once we receive the returned items, refunds are typically processed within 30 days. However, the time it takes for the refund to reflect in your account depends on your bank.

  1. Do you offer exchanges?

Yes, exchanges are available. If the item you’d like to exchange is out of stock, you may either wait for restocking or opt for a refund.

  1. What if I receive a damaged or defective item?

In case your product arrives damaged or defective, please contact us within 30 days of receiving it. We’ll take prompt action to fix the issue.

  1. What shipping carriers do you use?

We rely on trusted carriers like DHL, FedEx, and USPS to ship your orders.

  1. Do you offer international shipping?

Yes, we ship globally. However, free shipping is only applicable to orders shipped to the USA, UK, Canada, and Australia.

  1. How do I track my order?

After your order is shipped, you’ll receive tracking details via email. You can also track your shipment on our website. Please allow up to 24 hours for the tracking information to be updated.

  1. Can I cancel my order?

You may cancel your order within 24 hours of placement for a full refund. Cancellations made after 24 hours are subject to the following fees:

    • More than 24 hours after order placement: 25% cancellation fee
    • 4 days or more after order placement: 50% cancellation fee
    • Once the order has shipped: Cancellation is no longer possible.

  1. How can I contact customer support?

Business Name: Miami Jackets

Email: info@miamijackets.com

Address: 2644 Laramie Street, Irving, Texas, 75062

Working Hours: Monday-Friday 9 AM-5 PM