Pink Palm Puff Pajamas

30 Days Easy Exchange / Return & Refund

Return Policy

If you receive an incorrect, damaged, or defective product, you may return it within 30 days of delivery for a refund or exchange.

Refund Policy

You can request a refund if:

• You received the wrong, damaged, or defective product.
• Your order hasn’t arrived within a reasonable timeframe.
• To request a refund, contact us at info@miamijackets.com. We will review your request and, if approved, issue your refund within 30 days.

Return & Refund Conditions

• Items must be returned within 30 days of delivery.
• Products should be unworn, unwashed, unaltered, and in their original condition with tags attached.
• Customers are responsible for return shipping costs.
• Refunds will be issued to the original payment method.
• Please allow up to 30 days for the refund to be processed. Some banks may take longer.

Exchange Policy

You can exchange an item if:

• You received the incorrect item.
• The item is damaged or defective.
• The wrong color or size was sent.

Exchange Conditions

• Items must be in their original condition with tags attached.
• Products should be unworn, unwashed, and unaltered.
• Customers are responsible for return shipping costs.
• Exchanges will be processed within 30 days of receiving the returned item.

Return & Exchange Procedure

1. Contact us at info@miamijackets.com within 30 days of delivery.
2. Provide details of the issue, along with photos if applicable.
3. We will send you the return shipping address.
4. Return the item using a trackable shipping method.
5. Upon receiving and inspecting the item, we will process the refund or exchange.

Non-Returnable/Exchangeable Items

• Items that were ordered in the correct size but don’t fit. You can reorder at a discounted price.
• Items that have been worn, washed, or altered.
• Items returned after the 30-day window.

For more information, refer to our Exchange/Return & Refund page.

Shipping Coverage

We offer shipping to customers worldwide.

Shipping Costs

• Free Shipping: Available for the US, UK, CA, AUS
• Flat Rate of $25: Applies to all other countries.

Confirmation Notice

After placing your order, you will receive a confirmation email with your order details and receipt. If you do not receive this email, please reach out to our customer service team.

Shipping Process and Time

• Processing Time: 5-7 business days
• Transit Time: 5-8 business days
• Estimated Total Shipping Time: 10-15 business days

For more information, refer to our Shipping Policy page.

1. Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover) 

You may also pay via Google Pay or Apple Pay. 

 2. Payment Processing

All payments are processed securely through our payment gateway partners. Your credit card information is not stored on our servers.

3. Pricing and Taxes

All prices are listed in USD and are subject to change without notice.

Applicable taxes will be added at checkout (currently 0% tax). 

4. Order Confirmation

Upon placing an order, you will receive an email confirmation with the details of your purchase.

If there are any issues with your order, we will notify you as soon as possible.

5. Billing Information

You must provide accurate and complete billing information.

You may cancel your order within 24 hours of placement for a full refund. Cancellations made after 24 hours are subject to the following fees:

• • More than 24 hours after order placement: 25% cancellation fee
  • 4 days or more after order placement: 50% cancellation fee
  • Once the order has shipped: Cancellation is no longer possible.

Feel free to contact us:

Business Name: Miami Jackets

Email: info@miamijackets.com

Address: 2644 Laramie Street, Irving, Texas, 75062

Working Hours: Monday-Friday 9 AM-5 PM